FAQ

Question 1

What is Stack•M?

Answer

Stack•M is the new wireless multiroom sound system.
From the living room to the backyard to the beach, the Stack•M is a set of stylish, hassle-free speakers that can go with you anywhere. Stack them for more powerful audio, split them apart to listen around the house, or pair them for true surround-sound style. The more you have, the more you can play. No apps or Wi-Fi needed.

Question 2

Can I return or exchange?

Answer

We offer a 30-day satisfaction guarantee (from the date your Stack•M is received) to return for a full refund (less shipping and handling fee). For more information, please refer to our Return Policy.

If you'd like to return or exchange your Stack•M for any reason, please visit our online return portal.

Contact us for further assistance.

Question 3

What are my payment options?

Answer

We accept VISA, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Amazon Pay.

Question 4

Is it safe to order from buystackm.com?

Answer

We only offer safe payment processing services on buystackm.com. Please feel free to investigate our payment processors' security measures for further information: Shopify Payments and paypal.com. We also use SSL encryption. We never see your credit card information, have access to it or store it in any way.

Question 5

When will my order be shipped?

Answer

Your order will ship within 24 to 48 hours from the time it is placed.

Question 6

How long until my order is received?

Answer

Depending on the shipping method selected, you can expect your order to be delivered within 4-7 business days.

Question 7

What shipping carriers do you use?

Answer

We use the United States Postal Service (USPS), UPS, and DHL.

Question 8

How can I track my order?

Answer

Once your order ships, you'll receive your tracking number to the email that is associated with your order. If you do not receive your tracking information after two business days, please contact us.

Question 9

Can I make changes or cancel my order?

Answer

Please email us support@buystackm.com for assistance with changes or cancellations. If your order has already shipped, we'll be unable to change or cancel your order.

Question 10

Are you entering a promo code or gift card?

Answer

On the last page, before you complete your purchase, there will be a box where you can enter your discount or gift card code. If you checkout with "PayPal" your promotional discount will be automatically applied.

Question 11

What is your privacy policy?

Answer

Our privacy policy can be found here.

Question 12

How can I contact you?

Answer

Please feel free to contact us or email us at support@buystackm.com. We will get back to you as soon as possible during our regular business hours, which are Monday through Friday 9 AM to 5 PM Eastern Standard Time.